Miles Kedex Home Specializing in Recognition & Religious Products
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Frequently Asked Questions
Recognition Frames
Recognition Folders
Mass Cards
Ceremony Printing
Flex Folders

What information must I provide in order to place a custom folder order?
What is camera ready black on white?
What is required in order to print art on a folder?
Are you capable of making black on white artwork for me?
Can I send artwork via floppy disk or e-mail?
Can you match a sample I have exactly?
Can I have a pre-production sample made or paper swatch sent?
How long will it take to manufacture my custom folder?
How may I pay for my purchase?
Certificate Printing: What is Lithography, Engraving, Thermography, Personalizing, and Foil Stamping?
Is there a minimum quantity that I must order?

What information must I provide in order to place a custom folder order?

Custom folders must be ordered by contacting our customer service department. Because of the varying possibilities we offer, we find it mutually beneficial to discuss the project over the phone. (We sell a generic padded folder that fits an 8 1/2 x 11 certificate in royal blue, navy blue, or black).

When you speak with our customer service department it would be most helpful to be prepared with the following information.

Certificate size is the most important factor in determining folder size. Please be sure you know the dimensions as well as the format (landscape or portrait) of the insert (certificate) you will be using. Let us know whether you prefer the hinge to be on the side or top of the folder when opening, the quantity needed (minimum 50), and stamping requirements (see also camera ready black on white). For details on materials available see material choices under recognition folders.

What is camera ready black on white?

In order for the die or plate maker to produce a stamping die or lithographic printing plate, he needs to know which areas will be pressed in order to produce the image on the product. This is done by using a camera to make a negative from a black image on a solid white background. This negative is used to project the image onto a photo-sensitive metal and this transposed image is then either etched or burned out. Note that shades of gray will not suffice for this process. If multiple colors are required, separate dies or plates must be made for each color to be used. Also, if there is more than one image to be printed, they should be accurately spaced for orientation and repetitive quality. Do not put on separate sheets.

Do not fax to us your 'black on white' or send it to us electronically in a file format that serrates the edges of the image.

If your image is text only, our customer service department may be able to duplicate or design the black on white for you.

What is required in order to print art on a folder?

The printer needs a plate etched with the art in order to print the image onto a folder, imprint, or flex cover. This plate is made from a black on white image. Sending us full color art is not acceptable unless you wish our artist to create a black on white image from this for you. (See making black on white.)

Are you capable of making black on white artwork for me?

Yes. The cost of this depends on the detail and modifications to the image and usually starts at $150.00 for a non-text image. We can give you a firm quote once our artist sees the image and understands the stated modifications. If your image is text only, our customer service department may be able to duplicate or design the black on white for you.

Can I send artwork via CD or e-mail?

Artwork can be sent by CD or e-mail. Please send in the following formats in their latest versions: Adobe Illustrator, Adobe PageMaker, Adobe Photoshop, ArtPro, Macromedia Freehand, & QuarkXpress.

Please be sure to include any support files that may be used in creating your documents. Fine lines should be a minimum of .005". The image should be to scale.

Can you match a sample I have exactly?

More than likely, yes. However, if the product is constructed from a material we do not stock, there may be a requirement of a minimum quantity to purchase. Also, the appropriate dies and/or plates must be either furnished or ordered. If for some reason we cannot match your sample exactly or the economics don't warrant using a non-stocked material, we could customize a similar product for you using different in-house materials. With your ideas and guidelines we can make a pre-production sample that resembles what you are in search of.

Can I have a pre-production sample made or paper swatch sent?

To help reassure your decision before placing an order, we can manufacture a pre-production sample. There is a charge of $25.00 per sample requested plus any die and/or plate charges. If you do not want to have samples made but you are unsure of the paper color and/or embossing, we would be happy to send out a swatch card specifying our stock cover material.

We will need to know wording and/or logo specifications for custom stamping so that we can have a die made to personalize your folders. It may be necessary for you to provide camera ready black on white.

How long will it take to manufacture my custom folder?

This is a difficult question to answer with certainty due to many variables such as quantity ordered, season fluctuations, current backlog, product ordered, etc. In general, a custom folder will take between 3 to 6 weeks to manufacture, but could take longer if non-stock materials are used. Your customer service representative will be able to give you a more accurate time line when you request a quote for your project.

How may I pay for my purchase?

We currently accept Visa or Master Card credit cards. We will also except a check payment that includes all transportation costs in advance.

Certificate Printing: What is Lithography, Engraving, Thermography, Personalizing, and Foil Stamping?

In the printing industry, there are two types of printing effects. Smooth, flat printing and bumpy, raised printing.

     

Lithography is your standard smooth flat printing. The process is based on the principle that oil and water don't mix. The image to be lithographed, usually from camera ready black on white, is created on a plate with a greasy material that repels water. Water is run over the plate, and the non-image areas absorb it. When the oily ink hits the plate, it's attracted to the similarly greasy image, and repelled by the rest of the wet plate. When paper is pressed onto the plate, it picks up the ink.

Engraving and thermography are both techniques of raised letter printing. Engraving involves the cutting or copying of a design into a metal plate called a die. The die is inked and wiped clean, leaving ink in the impressions. The paper is then laid on the die and the press forces the paper into the cavities of the die to achieve the raised lettering effect and tell-tail indentation on the back of the product. Thermography begins with a flat imprint of a specially-formulated ink. A powder designed for thermography is then sprinkled over the wet ink and both are bonded to the paper by heat to produce the raised look. Thermography simulates the appearance of the more-expensive engraving process but without the fineness of detail.

For diplomas and other certificates that have similar background with only a recipient name or other textual changes, templates of the backgrounds are made before the personalization of individual certificates are printed. This process of printing the individual specifications onto the pre-printed template certificate is called personalizing or engrossing. This process could be done in any of the above formats, however, because of the cost of engraving dies or lithography plates, is usually only economical by typesetting. Many people are choosing to do this printing process themselves though a PC printer or copier. If you choose to do so, you need to make sure that an UV cured, laser-proof thermography with wax-free ink is used or else the heat from these machines could re-melt and smudge the thermography. There are no problems with engraved products and laser printers.

Foil stamping is very similar to engraving in that the process uses a die, made from a camera ready black on white, to yield the desired effect. By applying pressure and temperature, the die releases the impressed foil from its ribbon and adheres it to the product. Depending on how the die(s) is made, the resulting stamp could be embossed (raised) or debossed (depressed). The term blind debossing is used for a stamp that is depressed without any foil.

Is there a minimum quantity that I must order?

Our products that are 'on the shelf' are sold in packages of 10 pieces. However, any foil stamping or other customization requires a minimum of 50 pieces. Custom samples will be made for $25 each.

Miles Kedex Company Inc.
1 Rowtier Drive · Westminster, MA 01473
1-800-542-5002 · Fax: (978) 874-0341
E-Mail: info@mileskedex.com